Elevate Your Business with IPVoice Plus voice API Software Development
Leverage the expertise of seasoned software developers with IPVoice Plus custom Web API’s supporting telephony integration. Increase your service quality and create rewarding customer interactions with unparalleled efficiency.
Click-to-Call Evolution
With integrated click-to-talk technologies you empower your teams with frictionless digital communication capabilities. By optimizing your customer service workflow in real-time, you significantly enhance customer satisfaction levels.
Advanced Routing
IPVoice Plus's advanced call logging software and custom applications convert call data into actionable insights. These insights shine a light on agent performance and customer satisfaction, ensuring your helpdesk software operates at peak efficiency.
Unified Routing
Our comprehensive solutions are designed with integrated routing and interaction management. By incorporating automatic call distributor (ACD) systems and interactive voice response (IVR) software, we provide a seamless, efficient pathway for managing customer interactions across multiple channels.
VoIP and Data Integration
At the cutting edge of telephony technology, we offer solutions encompassing voice, video, and integrated data. Our integration with cloud-based PBX systems and third-party vendor software streamlines data retrieval for enhanced web server operations.
Telephony Messaging Software Development
IPVoice Plus's messaging solutions provide a robust platform for short message service centers and multimedia messaging service centers , along with other essential messaging protocols. Our solutions ensure reliable and flexible messaging capabilities tailored to your business needs.
VoIP Server Software Development
IPVoice Plus's advanced voice over internet protocol (VoIP) server software, including seamless integrations with CTI VoIP applications and comprehensive systems for contact and call centers. We also craft state-of-the-art web and video conferencing platforms, ensuring high-quality communication across all mediums.
Speech Analytics Software Development
Leveraging the latest in speech analytics technology, we integrate sophisticated tools into general business and contact centers. This automation facilitates in-depth interaction analysis, gathers crucial business intelligence, and enhances performance management in call centers, driving significant improvements in operational efficacy.
Elevate Your Customer Engagement with AI-Enhanced Contact Center Services
Jumpstart your customer service excellence with our AI driven call center software.Implementing advanced artificial intelligence, we transform contact centers, streamlining operations, expediting issue resolution, and fostering positive business outcomes.
Transformative Automated Calling System
Harnesses the power of AI to revolutionize automated calling. Enhance agent-customer interactions with personalized communication, efficient auto-dialers, and instant real-time responses. Our AI caller intelligently compiles call information and learns from historical data to continually refine future interactions.
Intuitive AI Sentiment Analysis
By reviewing the emotional undertones in text, our solution provides insights into your customers moods and perspectives. This valuable information sharpens customer service responses and bolsters brand image.
Insightful AI Call Analysis
IPVoice Plus's AI call analysis tools reshape the way your agents engage with callers, saving time and optimizing workflows. With natural language processing, your team can interpret and converse naturally with callers, enhancing the customer experience while maintaining operational efficiency by filtering out unwanted calls.
Effective Automated Screen Pop
IPVoice Plus's CRM screen pop solution instantly supplies agents with pertinent caller information. In an instant, your team views the caller’s identity, contact information, account status, and previous interactions, providing a foundation for informed and confident customer support.
Predictive Dialer
IPVoice Plus's predictive dialer system integration, primed to elevate your contact center’s outbound call efficiency. Automated messaging and precisely timed callbacks support dynamic multichannel campaigns. AI optimizes dialing algorithms, predicting optimal times for agent availability and boosting effectiveness and productivity.
Advanced Smart Call Center Analytics
AI revolutionizes call analytics through its superior automation and analytical prowess. Sifting through extensive call data becomes effortless, providing a fast assessment and organization that allows agents to focus on what truly matters. Our AI solutions evaluate call records, determine if any trends present, and review customer exchanges, driving a smarter, data-driven contact center environment.
Seamless Cloud-Based Contact Center Solutions
Chetu crafts state-of-the-art virtual call center applications, offering customizable contact center as a service (CCaaS) solutions, service cloud voice, and cloud-based computer telephony integration (CTI) suited for remote and web-centric environments. Our technology is tailored to meet the specific needs and objectives of your contact center.
Cutting-Edge Call Monitoring Software
Provide your team with our enhanced call monitoring tools that feature essential capabilities such as call whisper and call barge. These functionalities empower your agents to refine their skills and enhance customer interactions even amid high traffic, ensuring continuous improvement and top-tier service.
Smart Intelligent Call Routing (ICR)
Optimize call allocation with our Intelligent call routing system, crafted to elevate your Contact Center by incorporating skill-based routing, your calls are directed to the best-suited agents or departments. Our Intelligent routing seamlessly manages call forwarding, transfers, and harnesses natural language processing for utmost efficiency and customer satisfaction.
Intelligent Automatic Call Distribution (ACD)
IPVoice Plus Contact Center ACD systems is designed to refine and expedite your communication workflows. Streamline your call center operations with technology that intelligently distributes incoming calls for premier customer service delivery.
Contact Center Solutions
Elevate your call center’s efficiency, productivity, and customer satisfaction with our cutting-edge Contact Center solution. By integrating essential tools, we refine your Contact Center, paving the way for enhanced call center quality management and quality assurance practices.
Advanced IMS Software Solutions
The IP Voice Plus Contact Center offers multimedia communication services; including, VoIP, video, and text messaging, our Communicator software sets the foundation for versatile and rich communication channels.
Innovative IVR Software Solutions
Streamline your telecommunications with our interactive voice response (IVR) software solutions, designed to automate incoming phone calls efficiently. By greeting and navigating callers without the need for a live operator, our IVR technology enhances your customer service capabilities.
Robust CTI Application Development
The IPVocie Plus Contact Center comes equipped with an array of features including caller authentication, voice recognition, advanced call processing, fax management, softphone capabilities, and voice-to-email integration.
Communicator -Software for Enhanced Collaboration
Our Agent and Supervisor Communicator software provides media collaboration, ensuring secure and efficient communication across devices and platforms.
Advanced
A supercharged phone system to enahance customer service, automation, and insights.
$20
$30
- Everthing in Core PLUS:
- Auto call recording
- Advanced call monitoring and handling
- Multi-site management
- Access to Salesforce, Zendesk, and 300+ apps
- Internet Fax
- Essential business analytics
Ultra
The complete communications suite with powerful telephony, video chat,SMS, and fax in one app- packed with storage and analitycs
$20
$30
- Everything in Advanced PLUS:
- Unlimited enterprise grade HD video, whiteboards, messaging
- Customizable business insights
- Unlimited file sharing
- Unlimited storage for files and recordings
- Enhanced business analytic suite
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Have a question? Call (888) 690 0967
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Try Free
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Try Free
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Try Free
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End-to-end encryption for calls (beta)
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Emergency calling (E911)
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Desk phone & conference phone rentals
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Incoming caller ID
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Call queues
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Basic
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Advanced rules and routing
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Advanced rules and routing
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Call recording
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On-demand
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Automatic / on-demand
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Automatic / on-demand
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Up to 8-digit extensions with site codes
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Receptionist and admin console (heads-up display)
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Advanced call monitoring including whisper, barge, and monitor
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